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Monday, October 27 • 3:00pm - 4:30pm
The IMACC Standard™ - For Front-Line Technicians and Service Personnel

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This class is custom-made for the service professionals who are at the Loss Location, face-to-face with Property Owners. Every word they use to describe your company, its services, and the reputations of our insurer clients, as well as IMACC’s reputation are critically important to the way we are perceived. There is no room for failure and embarrassment. Skill-building training is essential to achieving comprehensive and accurate initial communications with the Property Owner. So is learning the importance of proper ClearClaim documentation. This information packed class is essential to your company’s success with the IMACC Programs.


Michelle Brayton

Senior Operations Consultant, IMACC - Independent Mitigation and Cleaning Conservation
Michelle has been working with IMACC for the past 5 1/2 years. During that time she has been involved with ClearClaim training for members and clients, development of systems and programs, and collaborating with the Issue Resolution Team.

Pat Harmon

Formed in May of 2004, IMACC was created by Patrick Harmon, former Property Loss Research Bureau AVP of Educational and Technical Services. The PLRB is the world’s largest trade association of property and casualty insurers. During his 10-years with the PLRB, Pat networked and collaborated... Read More →

Monday October 27, 2014 3:00pm - 4:30pm EDT

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