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Sunday, October 26
 

8:00am

Conference Registration - Open
Registration Tables open one hour before the first daily session. On site registration is available. This is also where current registrants pick up their badges and printed conference schedule. 

Sunday October 26, 2014 8:00am - 9:00am
Registration Table

9:00am

Xactimate 28 - Questions and Answers for CONTRACTORS ONLY (9:00 am to 12 pm)

This class is open for contractors with a basic understanding of Xactimate who don’t want to be board by sitting in a class and taught the same old things that they already know.  This class is open to participants who bring questions regarding areas of Xactimate that they are having problems with or would like further learning or understanding about.  Eugene will tailor the class and teach to the specific needs of those attending.


Speakers
EP

Eugene Peterson

President, Advise And Consult, Inc.
Eugene Peterson is a native of California and graduated from Sacramento State College in 1969 with a B.S. in Business Administration. Upon college graduation he joined the Navy and became a Navy pilot.  Thanks to the Navy he has had many opportunities to travel & see the world.  He retired several years ago from the Navy Reserve with the rank of Commander. In 1977 he obtained a master's degree from Iowa State University in... Read More →


Sunday October 26, 2014 9:00am - 12:00pm
MCC4

9:00am

Xactimate 28 Classes: Xactimate Level One Certification Preparation Class with Jim Anthony (9:00 am to 12:00 pm)
This class helps one prepare to take and pass the Level One Certification Exam for Xactimate. There will be a manual provided in the class, please bring a laptop computer with Xactimate Version 28 installed to the class. 

Speakers
JA

Jim Anthony

Program Director, IMACC


Sunday October 26, 2014 9:00am - 12:00pm
MCC1

1:00pm

Xactimate 28 - Questions and Answers for ADJUSTERS ONLY with Eugene Peterson. (1:00pm - 5pm)

adjusters with a basic understanding of Xactimate who don’t want to be board by sitting in a class and taught the same old things that they already know.  This class is open to participants who bring questions regarding areas of Xactimate that they are having problems with or would like further learning or understanding about.  Eugene will tailor the class and teach to the specific needs of those attending.


Speakers
EP

Eugene Peterson

President, Advise And Consult, Inc.
Eugene Peterson is a native of California and graduated from Sacramento State College in 1969 with a B.S. in Business Administration. Upon college graduation he joined the Navy and became a Navy pilot.  Thanks to the Navy he has had many opportunities to travel & see the world.  He retired several years ago from the Navy Reserve with the rank of Commander. In 1977 he obtained a master's degree from Iowa State University in... Read More →


Sunday October 26, 2014 1:00pm - 5:00pm
MCC4

1:00pm

Xactimate 28 Classes : Xactimate Level One Certification Preparation Class with Jim Anthony (continued) (1:00pm - 5:00pm)
This class helps one prepare to take and pass the Level One Certification Exam for Xactimate. There will be a manual provided in the class, please bring a laptop computer with Xactimate Version 28 installed to the class. 

Speakers
JA

Jim Anthony

Program Director, IMACC


Sunday October 26, 2014 1:00pm - 5:00pm
MCC1

5:00pm

Welcome Reception in Exhibit Hall
Celebrate the start of the 2014 IMACC Conference at the Welcome Reception in the Exhibit Hall. Reception will include a nice variety of hors d'oeuvres. Cash Bar Available. 

Sunday October 26, 2014 5:00pm - 7:00pm
Exhibit Hall
 
Monday, October 27
 

7:30am

Conference Registration - Open
Registration Tables open one hour before the first daily session. On site registration is available. This is also where current registrants pick up their badges and printed conference schedule. 

Monday October 27, 2014 7:30am - 9:30am
Registration Table

8:30am

Breakfast in Exhibit Hall (8:30 - 9:45 am)
Come visit with the exhibitors and enjoy some coffee and a continental breakfast.

Monday October 27, 2014 8:30am - 9:45am
Exhibit Hall

9:45am

Welcome Address to the IMACC Conference from 2014 Chairman Wayne Wudyka
Opening statement for the IMACC Conference from 2014 Conference Chairman Wayne Wudyka. 

Speakers
2C

2014 Conference Chairman Wayne Wudyka Chief Executive Officer of CRDN Certified Restoration Drycleaning Network

President of CRDN and 2014 IMACC Conference Chairman. A recognized expert, innovator and leading authority in the insurance restoration industry, Wayne is the founding partner of CRDN and has been CRDN’s Chief Executive Officer since its launch in mid-2001. Additionally, he has been President of Huntington Cleaners in Huntington Woods, Mich., since 1992, and Wesch Cleaners in Birmingham, Mich., since 2009. In mid-2012, Wayne purchased the... Read More →


Monday October 27, 2014 9:45am - 10:00am
Sound Board Room

10:00am

Keynote Speaker Coach Bob Ladouceur

In an unprecedented winning streak that lasted twelve years, it wasn’t his team’s incredible 151 straight wins that impressed Coach Bob Ladouceur, it was their perfect effort – the wins were just a natural result. That is because “Coach Lad” believes that wins and losses are not indicators of success – it’s how you live your life. This philosophy was the driving force behind Ladouceur’s 399–25–3 record at De La Salle High School – the most victories in high school football history, including the longest winning streak in sports at any level. In fact, Bob’s story is so inspiring that it is now the subject of the movie, When the Game Stands Tall.

Ladouceur’s philosophy on life is quite unusual for a coach. It comes from a man who first started his career as a teacher and mentor, and as a result, his unique approach to team success transcends sports. Bob believes that football is merely a vehicle to teach life skills like respect, accountability, selflessness and commitment, and reminds audiences that sports do not build character, they reveal it.

Bob brings this understanding to his presentations as he clarifies to corporations of all sizes, including giants like Oracle and Sutter Health, how his formula draws parallels to success on the field with success in the office. Bob accomplishes this with cerebral, straight-forward strategies, so don’t expect the typical high-fiving motivational speaker. He will give you the tools and teachings to have an immediate, lasting impact on your company’s future. Ladouceur also customizes his approach for teachers, students and community groups with the same winning game plan. His leadership skills and philosophies on successful effort apply to any endeavor in any area and always result in an audience walking away with a renewed faith in themselves, their abilities and their team.

Coach Bob Ladouceur always brings something special and unexpected to his presentations. He illustrates the lessons he’s lived with inspirational anecdotes from the game one minute, and dramas that reach well beyond the field the next. He also actively involves his audience with “perfect effort” exercises, giving his presentations more of a workshop feel, rather than just a keynote. Bob Ladouceur’s unique way of translating his gridiron strategies into daily life, and uncommon approach to common problems, comes from more than a coach – they come from an educator, innovator, mentor and motivator who knows how to make an immediate and lasting impact in the lives of his audience.


Speakers
BL

Bob Ladouceur

In an unprecedented winning streak that lasted twelve years, it wasn’t his team’s incredible 151 straight wins that impressed Coach Bob Ladouceur, it was their perfect effort – the wins were just a natural result. That is because “Coach Lad” believes that wins and losses are not indicators of success – it’s how you live your life. This philosophy was the driving force behind Ladouceur’s 399–25–3 record at De La Salle High... Read More →


Monday October 27, 2014 10:00am - 11:00am
Sound Board Room

11:00am

Cross-Generational Selling

The world of sales is constantly changing and changing. Baby Boomers are beginning to retire, members of Generation X are moving into upper-management, and Millennials are just getting their feet wet as members of the post-collegiate work force.

And you may have noticed, each of these generations communicates differently, and each has a unique set of professional motivations.

Understanding your target audience is an extremely important part of selling your services. It requires techniques that go beyond the basics of noting a prospect's job title and responsibilities. We must develop sales strategies that take into account the fact that our clients are people too.

This is where Cam comes in. He's studied generational trends over the past 15 years. His insight into what drives each generation to succeed will not only benefit us as a sales force, but as employers, employees and co-workers.


Speakers
CM

Cam Marston

Cam is the leading expert on the imapct of generational characteristics and differences on the workplace and the marketplace. As an author, columnist, blogger, and lecturer, he imparts a clear understanding of how generational demographics are changing the landscape of business.


Monday October 27, 2014 11:00am - 12:00pm
Sound Board Room

12:00pm

Lunch in Exhibit Hall
Have another opportunity to visit with the exhibitors. Lunch will be provided. 

Monday October 27, 2014 12:00pm - 1:30pm
Exhibit Hall

1:30pm

The State of IMACC with Pat Harmon
Speakers
PH

Pat Harmon

CEO, IMACC
Formed in May of 2004, IMACC was created by Patrick Harmon, former Property Loss Research Bureau AVP of Educational and Technical Services. The PLRB is the world’s largest trade association of property and casualty insurers. During his 10-years with the PLRB, Pat networked and collaborated with scores of Loss Managers employed as claims executives and directors by nearly all of the nation’s leading insurers. As a recognized expert and... Read More →


Monday October 27, 2014 1:30pm - 2:30pm
Sound Board Room

2:30pm

Break (2:30 - 3:00)
Monday October 27, 2014 2:30pm - 3:00pm
Break

3:00pm

Boss To Coach

What is the goal of this presentation?  The goal is to help managers, owners of all levels, make the leap from boss to coach by learning how to provide developmental coaching as a part of everyday contact.  Becoming a coach begins with the manager understanding the coaching process and using it to move their staff/sales people and managers to self and peer coaching, so that everyone on the team becomes a coach.

What is Sales Coaching?  Coaching is a first philosophy, a way of life.  It is mental.  It is spiritual. It is visceral-a gut  level attitude that determines how a manager works with his or her people.  The good news is that the coaching “spirit” can begin with a single manager.  


Speakers
SF

Shawn Fair

CRDN
With more than 17 years of experience in organizational development, leadership, training and multi-unit retail sales management, he’s a seasoned management professional, expert in steering innovative strategies that serve to generate revenues, build dynamic teams, and deliver 'red carpet' customer service to an increasingly demanding public. As a dynamic trainer and public speaker, he consistently pushes his co-workers and clients to... Read More →


Monday October 27, 2014 3:00pm - 4:00pm
Sound Board Room

3:00pm

The IMACC Standard™ - For Front-Line Technicians and Service Personnel

This class is custom-made for the service professionals who are at the Loss Location, face-to-face with Property Owners. Every word they use to describe your company, its services, and the reputations of our insurer clients, as well as IMACC’s reputation are critically important to the way we are perceived. There is no room for failure and embarrassment. Skill-building training is essential to achieving comprehensive and accurate initial communications with the Property Owner. So is learning the importance of proper ClearClaim documentation. This information packed class is essential to your company’s success with the IMACC Programs.


Speakers
MB

Michelle Brayton

Senior Operations Consultant, IMACC - Independent Mitigation and Cleaning Conservation
Michelle has been working with IMACC for the past 5 1/2 years. During that time she has been involved with ClearClaim training for members and clients, development of systems and programs, and collaborating with the Issue Resolution Team.
PH

Pat Harmon

CEO, IMACC
Formed in May of 2004, IMACC was created by Patrick Harmon, former Property Loss Research Bureau AVP of Educational and Technical Services. The PLRB is the world’s largest trade association of property and casualty insurers. During his 10-years with the PLRB, Pat networked and collaborated with scores of Loss Managers employed as claims executives and directors by nearly all of the nation’s leading insurers. As a recognized expert and... Read More →


Monday October 27, 2014 3:00pm - 4:30pm
MCC2/MCC3

3:00pm

Xactimate 28 - Questions and Answers for CONTRACTORS ONLY
This class is open for contractors with a basic understanding of Xactimate who don’t want to be board by sitting in a class and taught the same old things they already know.  This class is open to participants who bring questions regarding areas of Xactimate that they are having problems with or would like further learning or understanding about.  Eugene will tailor the class and teach to the specific needs of those attending.

Speakers
EP

Eugene Peterson

President, Advise And Consult, Inc.
Eugene Peterson is a native of California and graduated from Sacramento State College in 1969 with a B.S. in Business Administration. Upon college graduation he joined the Navy and became a Navy pilot.  Thanks to the Navy he has had many opportunities to travel & see the world.  He retired several years ago from the Navy Reserve with the rank of Commander. In 1977 he obtained a master's degree from Iowa State University in... Read More →


Monday October 27, 2014 3:00pm - 4:30pm
MCC4

4:30pm

Charity Reception and Dinner in Exhibit Hall
This year we will be raising money and gifts for the Toys for Tots Charity. In lieu of a silent auction, we are going to raffle off gift baskets to raise money for the Toys for Tots Charity. We encourage all conference attendees to participate. Raffle tickets will be available for purchase at the exhibit hall during this time.  If intersted, you may also bring a gift basket to the IMACC Conference to be raffled off. Dinner will be served in the exhibit hall starting at 6:00 PM. 

Monday October 27, 2014 4:30pm - 7:00pm
Exhibit Hall

7:00pm

Concert with Live Band - SinJon Smith
Come listen to the musical stylings of SinJon Smith, a Detroit Indie Pop/Rock Band. SinJon Smith has been around since 2003, they get their inspiration from legends like Led Zeppelin, Heart, Bonnie Raitt, and Shelby Lynne. There will also be a cash bar available. This will be a great opportunity to listen to some good music and socialize with the network. 

Monday October 27, 2014 7:00pm - 11:00pm
Sound Board Room
 
Tuesday, October 28
 

7:00am

Breakfast in Exhibit Hall (7:00 - 8:00 am)
Come visit with the exhibitors and enjoy some coffee and a continental breakfast.

Tuesday October 28, 2014 7:00am - 8:00am
Exhibit Hall

7:00am

Conference Registration - Open
Registration Tables open one hour before the first daily session. On site registration is available. This is also where current registrants pick up their badges and printed conference schedule. 

Tuesday October 28, 2014 7:00am - 8:00am
Registration Table

8:00am

Mary Eisenhart - Marketing Class
Speakers
ME

Mary Eisenhart

Mary Eisenhart has spent 30 years in the insurance industry, both in independent agencies and with insurance carriers. In 1996, she became an insurance industry consultant, and is the owner of Eisenhart Consulting Group, a consulting firm dedicated to helping insurance organizations become extraordinary. | | | A graduate of the University of Nebraska, Mary has continued her insurance education by earning the CPCU, ARM, ARe, RPLU, CIC, and... Read More →


Tuesday October 28, 2014 8:00am - 9:00am
Sound Board Room

9:10am

Textile Restoration Procedures and Economics (2 Credit Hours)

In this class the discussion will be center around the following questions and statements:

 

}  Why homeowners should not do their own laundry, even for bulk laundry.

}  How does textile restoration differ from A retail dry-cleaning operation?

}  Know how to lower and control the textile portion of the claims cost.

}  Learn the steps of a successfully managed textile claim.

}  Understand the key benefits  of using  A textile restoration specialists for the homeowner, adjuster and agent.

}  Know how to identify a professional textile restoration specialist.

At the conclusion of the course attendees will know:

 

  • How to integrate textile restoration services with loss documentation that creates accuracy, accountability and efficiency for the adjuster.
  • How to insure policyholder satisfaction at the time of A claim, by helping to set proper expectations on the textile restoration portion of the loss.
  • Reduce claim costs and ratios  by properly identifying when a textile restoration specialist is needed to indemnify the claim, and the cost associated to choosing not to.

Speakers
JW

Jeff Williams

Area manager, CRDN
Jeff Williams serves as a First Responder and Area Manager for CRDN of Michigan and Northwest Ohio, a founding member of the Certified Restoration Drycleaning Network which provides garment and textile restoration across the U.S., Canada and the U.K. | | His responsibilities include meeting with homeowners as the initial point of contact and conducting a scope of the loss site, directing the company’s customer service team... Read More →


Tuesday October 28, 2014 9:10am - 11:10am
MCC2/MCC3

9:15am

Time to get Serious about Contents Fireline Training Centers – Presentation (9:15 am - 12:15 pm)

Time to get Serious about Contents

Strategic Contents Restoration

Fireline Training Centers – Presentation

 

  1. 1.       Current Status of your contents division
    1. Your Current production rates now
    2. Average production rates – survey data
    3. Why we’re not reaching potential productivity  
    4. 2.       Understanding Customer/Client Expectations
      1. Survey results from insurers regarding their needs
      2. 3.       Steps to Growth– decision, commitment, plan, action
        1. Foundation to Productivity within contents division begins with packout
        2. Efficiency plan - Organization by Category of Contents
        3. Treating Contents Division like separate businesses
        4. Strategy benefits
        5. The Packout Process
        6. Assembly Line techniques
        7. Key points of High Efficiency
        8. The sizzle factor – the design for the facility look
        9. Creating professionalism and confidence
        10. 4.       Summary Goals for the Contents Division

Speakers
CD

Chris Davis

Executive Director, Fireline Training Centers
Chris Davis is the Executive Director of Fireline Training Centers where training focuses on developing highly efficient contents divisions. He has over two decades in the restoration industry and is the former owner of a full service Paul Davis Restoration franchise; and the former Director of Training for the same organization. There he trained new owners and their staff in every aspect of their business operation. He has trained, counseled... Read More →


Tuesday October 28, 2014 9:15am - 12:15pm
Sound Board Room

10:00am

11:15am

ClearClaim Training with Q&A
In this class you will have an opportunity to hear about some of the latest changes to the ClearClaim system. We will also spend some time going over the benefits of the new mobile app for ClearClaim. Michelle will also open up the class for Q&A discussion. 

Speakers
MB

Michelle Brayton

Senior Operations Consultant, IMACC - Independent Mitigation and Cleaning Conservation
Michelle has been working with IMACC for the past 5 1/2 years. During that time she has been involved with ClearClaim training for members and clients, development of systems and programs, and collaborating with the Issue Resolution Team.


Tuesday October 28, 2014 11:15am - 12:15pm
MCC1

12:00pm

Lunch in Exhibit Hall
One last opportunity to meet with the exhibitors. Lunch will be provided.

Tuesday October 28, 2014 12:00pm - 12:45pm
Exhibit Hall

1:00pm

Ethics CE Course
Speakers
ME

Mary Eisenhart

Mary Eisenhart has spent 30 years in the insurance industry, both in independent agencies and with insurance carriers. In 1996, she became an insurance industry consultant, and is the owner of Eisenhart Consulting Group, a consulting firm dedicated to helping insurance organizations become extraordinary. | | | A graduate of the University of Nebraska, Mary has continued her insurance education by earning the CPCU, ARM, ARe, RPLU, CIC, and... Read More →


Tuesday October 28, 2014 1:00pm - 2:00pm
MCC2/MCC3

1:00pm

IMACC Issue Resolution Training
Unresolved Problems are spelled m-o-n-e-y, and the longer they take to reach a full and satisfactory resolution, the greater the cost. Serious issues will take you out of job rotation, making the losses even greater. Of course the most important aspect of Issue Resolution is to protect the truth and all our good reputations, starting with our insurer clients. The IMACC Moto - "Everyone Wins" forms the basis of Issue Resolution. Learn how to help reach fast and fair resolutions, and most importantly how to protect yourself when living to a The IMACC Standard.

Speakers
PH

Pat Harmon

CEO, IMACC
Formed in May of 2004, IMACC was created by Patrick Harmon, former Property Loss Research Bureau AVP of Educational and Technical Services. The PLRB is the world’s largest trade association of property and casualty insurers. During his 10-years with the PLRB, Pat networked and collaborated with scores of Loss Managers employed as claims executives and directors by nearly all of the nation’s leading insurers. As a recognized expert and... Read More →


Tuesday October 28, 2014 1:00pm - 2:30pm
Sound Board Room

1:00pm

EPA RRP Certified Renovator CE Course (3 Credit Hours) 1:00 PM to 4:00 PM

Lead Renovator Training’s EPA RRP Refresher Class Description:

This 1/2-day (4-hr) class explains how to comply with EPA's Renovation, Repair, and Painting (RRP) Rule. Subjects covered include: regulations, lead safe work practices, cleaning & record keeping. After passing an end-of-class exam, students receive RRP Certificates.

Regulatory Authority: 40 CFR 745.90(a)(2) & 40 CFR Subpart L

Individuals who have successfully completed an accredited abatement worker or supervisor course, or individuals who have successfully completed an EPA, HUD, or EPA/HUD model renovation training course may take an accredited refresher renovator training course in lieu of the initial renovator training course to become a certified renovator.


Speakers
EW

Ed Wenz

Ed Wenz is currently and has been for 5 years a State of Michigan and EPA Trainer for the EPA RRP Rule, a State of Michigan Trainer for Lead Abatement, Trainer for Asbestos, and licensed school / trainer for builders / contractors handling pre-lic classes, con-ed, osha safety,& mold.  Ed has trained thousands of students for lead, asbestos, & builders classes.  Ed also works as the rehab inspector for... Read More →


Tuesday October 28, 2014 1:00pm - 4:00pm
MCC4