2014 IMACC Conference

What is the goal of this presentation?  The goal is to help managers, owners of all levels, make the leap from boss to coach by learning how to provide developmental coaching as a part of everyday contact.  Becoming a coach begins with the manager understanding the coaching process and using it to move their staff/sales people and managers to self and peer coaching, so that everyone on the team becomes a coach.

What is Sales Coaching?  Coaching is a first philosophy, a way of life.  It is mental.  It is spiritual. It is visceral-a gut  level attitude that determines how a manager works with his or her people.  The good news is that the coaching “spirit” can begin with a single manager.  

This class is custom-made for the service professionals who are at the Loss Location, face-to-face with Property Owners. Every word they use to describe your company, its services, and the reputations of our insurer clients, as well as IMACC’s reputation are critically important to the way we are perceived. There is no room for failure and embarrassment. Skill-building training is essential to achieving comprehensive and accurate initial communications with the Property Owner. So is learning the importance of proper ClearClaim documentation. This information packed class is essential to your company’s success with the IMACC Programs.

Time to get Serious about Contents

Strategic Contents Restoration

Fireline Training Centers – Presentation

1. 1.       Current Status of your contents division
   1. Your Current production rates now
   2. Average production rates – survey data
   3. Why we’re not reaching potential productivity  
   4. 2.       Understanding Customer/Client Expectations
      1. Survey results from insurers regarding their needs
      2. 3.       Steps to Growth– decision, commitment, plan, action
         1. Foundation to Productivity within contents division begins with packout
         2. Efficiency plan - Organization by Category of Contents
         3. Treating Contents Division like separate businesses
         4. Strategy benefits
         5. The Packout Process
         6. Assembly Line techniques
         7. Key points of High Efficiency
         8. The sizzle factor – the design for the facility look
         9. Creating professionalism and confidence
         10. 4.       Summary Goals for the Contents Division